“PDC/ECS/SI of Rs *** on a/c *** is due on 30102012.” – See How India’s Largest Bank Fails Technically!
Imagine that one fine morning, out of the blue you receive an SMS from your bank saying few thousands of Rupees are due on your account; even though you have nothing to do with the due amount. Probably you would call customer care or may rush to the bank asking for clarifications. There it gets even more ugly as none of the executives knows about that message and tells you to ignore it. How would you feel? Weird, I suppose. This has happened with me and plenty of other customers who holds Loan Account with State Bank of India – India’s Largest Banking and Financial Services company. If you doubt my claim, search Google with the text mentioned in the title and it would fetch plenty of such State Bank of India complaints.
The content of the SMS was,
“PDC/ECS/SI of Rs *** on a/c *** is due on 30102012. Please ignore, if already paid.”
After lot of efforts I failed to find the reason for the cause of the SMS and decided to wait till the due date to check whether my account gets debited or not. But nothing happened! That message was just a hoax. May be it had some meaning but no one in the Bank had knowledge about it. Worst, none of the executives showed interest to find out the cause. They were like, ‘Let it be man! Nothing will happen.’ Pity on you bankers. This was not the end yet, exact one month later, I got the same SMS again. I smiled and decided to write an article to expose such technical glitches at SBI. Below is the screen shot of my Inbox,
See, I am not against SBI. In fact SBI is one of the most trusted bank in India. It is Fortune Global 500 company and according to Forbes, it is 29th most reputed company in the Globe. The only problem with them is, its employees do not seem proactive.
This incident reminds me of similar event which happened in 2010 with my ex-employer, one of the largest Banks in Europe. A programmer run one batch program in production environment by mistake and as a result a random Email was sent to many customers in particular region. In no time, the severe escalation happened. This mistake was highlighted in town-halls and every employee was told to be more careful while dealing with production environment.
Coming back to SBI, the problem what seems to me is, some dead-wrong and not thoroughly tested code. Anyway whatever the reason is, I hope some SBI employee goes extra mile and stops this in future.